Ensuring safe delivery during Corvid-19  😷
Ensuring safe delivery during Corvid-19  😷

FAQs

When will I receive my order?

We take 2-7 business days to process your order + selected shipping method on top of that.

I have a problem with my order – what do I do?

Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to [email protected]

Do you accept returns?

We do not accept returns. Please check in with the size guide available in the product description to make sure you order the correct size.

If the received product is damaged –  send us a short description of the error, pictures, and order number within 4 weeks after receiving the order. Send it to [email protected]

What do I need to know about ordering internationally?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, offers, and other factors based on the product itself. The end recipient is responsible for these fees.

We highly recommend including your phone number in the order when ordering internationally – this will minimize the risk of the order being lost in transit and make delivery of the order smoother.

It’s past estimated delivery date and I haven’t received my order yet.

Please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and the correct delivery address – we’ll help.

Make sure you report the problem within 4 weeks after the estimated delivery time – If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us – [email protected]